Damage Management: From Aerial Insight to the Human Touch
by Nicky Short
Share this post
Drone technology now enables faster and safer loss assessments, but technology alone cannot rebuild lives. The industry’s true strength lies in combining innovation with empathy, ensuring policyholders receive both solutions and support. As workloads and emotional demands rise, Nicky highlights the need to prioritise the wellbeing of frontline professionals through stronger mental health and peer support systems.
Nicky has worked in the Insurance industry for more than 35 years and specializes in disaster restoration and reinstatement. Her expertise spans dispatching restoration and third-party supplier teams across the UK, management of field…
