A headshot image of Matthew Icenroad

Matthew Icenroad



Areas of Expertise

Catastrophe Response
Healthcare + Emergency Management


Matt joined Jensen Hughes in 2017 and serves clients out of the Baltimore/Washington DC area. He provides support for a wide-range of client consulting projects and leads the strategic vision and innovations of the Jensen Hughes Digital ProtectAdvisr application.

Prior to joining our team, Matt served as Senior CMS Policy Advisor at The Joint Commission in Washington, D.C., having previously served as Project Lead, Federal Relations at The Joint Commission, and Senior Quality Analyst for Mercy Medical Center in Baltimore, Maryland. Matt’s experience with The Joint Commission afforded him the opportunity to facilitate improvements in the nation’s emergency management preparedness and response capabilities, the healthcare environment of care, and the preservation of critical infrastructure. His work in regulation, guidance, policy, and in the development, interpretation, and application of federal emergency management legislation – as well as his hands-on experience – enable him to contribute to the depth of knowledge of our team.

Matt has participated in the National Academies (Institute of Medicine) Forum on Medical and Public Health Preparedness for Catastrophic Events, the Healthcare and Public Health Sector Coordinating Council, the Baltimore City Hospital Coalition on Emergency Preparedness, and the Region III Maryland Coalition on Emergency Preparedness.

Matt holds a B.A. in Business Management from Washington College, and certifications in Root Cause Analysis and Failure Mode Analysis from the Maryland Healthcare Education Institute; he is a Green-Belt in Robust Process Improvement, LEAN and Six Sigma.

Education / Certifications
  • BA, Business Management, Washington College
  • Certified Six Sigma Green Belt + Change Management (RPI-CLSSGB)
  • Certified Root Cause Analysis + Failure Modes Effect Analysis (RPI-CM)
  • Member, International Association of Emergency Managers
  • Member, American Society for Health Care Engineering